WebCentrix is a web platform that optimizes customer service online, centralizing information from multiple digital channels and increasing the productivity of the company. Can integrate simply and efficiently support best digital tools: email, online chat, web forms. In minutes, it can provide professional support to visitors to the web, via email, online chat or web forms.
All conversations generated are centralized in one unified inbox, from which agents can respond in a timely manner each of the queries and complaints.
WebCentrix has innovative added value to improve customer service, the system realizes when a query is a complaint or negative comment and prioritizes, places it above all in the list so that agents can give a prompt management to more pressing issues.